Are you a slave to the urgent?

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Are you a slave to the urgent?

Despite all the talk and knowledge about the benefits of being "proactive" we in the maintenance world (and business world for that matter) are "slaves to what's urgent".  We knowingly and unknowingly focus our energy on whatever is needed in the immediate near future.  Due to cost cutting, efficiency improvement and other measures we have managed to rid ourselves of some less important activities but we still deal with a huge volume of email, phone calls, reporting and bureaucracy.  That eats into our day so we can't focus on less urgent activities whether they are important or not.  Recognize that being there is a choice you've made either consciously or not and that you've already bought into it.  If you are frustrated by it, then it's time to change.  You can start with you.

In his book, "The Seven Habits of Highly Effective People", Stephen Covey presents a "Time Management Matrix".  There are 4 quadrants and he points to the importance of taking care of activities in quadrant II.  Here is a version of that matrix showing typical maintenance and reliability focused activities:

   Urgent  Not Urgent
 Important  I
Emergency Repairs
Safety consequences
Environmental consequences
Late Customer Delivery
Significant loss of revenue
II
Preventive and predictive work
Failure finding testing
Project work
Planned repair work
RCM, PM Optimization
Post-failure analysis (RCA, RCFA)
 Not Important
III
Some report deadlines
Some meetings
Some routine activities
Many near-term matters
Many phone calls
Most e-mail
IV
Dealing with bureaucracy
Most meetings
Most reports
Time wasters
Some phone calls
Some e-mail

If you are working in Quadrant I you will experience stress, burnout, a great deal of crisis management and fire-fighting.  You never seem to get ahead of the game.
In Quadrant II you are able to attain vision, perspective, balance, discipline, control and you experience few crises.  You are ahead of the game and respected.
In Quadrant III you have a short-term focus, deal with crises, worry about appearing to do the right thing, treat goals and plans as value-less, feel out of control and possibly victimized and your relationships with co-workers and peers are somewhat shallow.
In Quadrant IV you could be judged as being largely irresponsible, at risk of being fired and highly dependent on others to get things done.

Very few of us are fully in any one Quadrant, but sadly many of us work in Quadrants I, III IV or some combination of those.  Only a few focus on Quadrant II.  There are those who will blame "the organization", "the boss", "the bureaucracy here", "unresponsiveness of other departments", "demands of production", "lack of spares", "no one who listens", "management that just doesn't care", etc.  If any of that sounds familiar, then you are playing the role of victim.  As a victim you have three basic choices: do nothing and remain a victim, bury your head in the sand (denial) or take responsibility and then take charge through proactive choices.  Even a small start in the right direction will help.

There are people who are quite happy to remain where they are, regardless of which Quadrant (or combination of Quadrants) that they are in.  If you are mostly in I, III or IV and happy to be there, then you are in some way failing your business.  Sooner or late someone who has a Quadrant II focus will find you out and then you may find yourself in some difficulty.  Some of you may already be there.  Doing just a little bit in Quadrant II is helpful, but without a concerted focus your efforts will not get you far.  We all want to be able to solve our own problems on our own, but sometimes admitting that we need help is the best approach.  If you feel held back by your working environment (like some of the victim statements clearly imply), then that environment needs to change.  You probably can't do it all on your own, but you can still start the process rolling.  Giving up and going somewhere else is not usually a great option - remember the old adage, "the other man's grass is always greener" and its underlying message.

The entire management culture may need to shift with you, but it won't happen until you shift your perspective and focus.  It begins with you.  It manifests through many.